You are here

Returns and refunds

Returns and refunds policy

Subject to legislative requirements which cannot be altered by contract, and at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit, if they receive goods that are over or short supplied, not ordered, damaged or faulty. Notification must be made to our Customer Service department on telephone number 0508 476 227; within 7 days of receipt of goods.

Failure to advise the Customer Service department within 7 days may result in your request being declined.


Please note: All deliveries MUST be inspected for freight damage within 24 hours of receiving goods to ensure a freight claim can be lodged and replacement goods supplied.


Once approved, the customer service team will issue a Returns Authority Number and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority Number from our Customer Service department, as this will delay or may invalidate any claim.

Approved returned goods must be received by Grocorp, complete and in the original packaging and condition in which they were delivered to you, for a credit to be issued.

If you change your mind about a product after delivery, we may at our discretion provide you with a refund or an equivalent amount in credit. In all instances we will charge a restocking fee of 10% of the invoiced value. A return request must be made to our Customer Service department by calling 0508 476 227 or by emailing sales@grocare.co.nz within 7 days of receipt of goods.

All returned goods must be received complete and undamaged for the claim to be processed.

X
To prevent automated spam submissions leave this field empty.